Home / Services & Support
Services & Support
Plan equipment selection, installation and training, or request help with an existing machine. Choose the route that matches your needs.
From Selection to Ongoing Support
Application & Configuration
Start with the workpiece, process and acceptance criteria. Review the equipment family, required options and interfaces before preparing a project scope.
Delivery & Site Preparation
Confirm the selected configuration, installation drawing, utilities, access route, unloading responsibilities and delivery arrangements in the project documentation.
Installation & Training
Agree installation responsibilities and operator training topics: approved recipes, changeover, routine care, alarms and authorized maintenance tasks.
Support & Spare Parts
Identify the machine model and serial number, describe the issue and share the relevant alarm details. Confirm service scope, parts compatibility and next steps with JCX.
What to Confirm Before Delivery
- Final equipment model, ordered options and line-interface requirements.
- Site drawing, equipment footprint, utilities, ventilation where needed and maintenance access.
- Delivery and unloading arrangements, installation responsibilities and readiness checks.
- Agreed acceptance criteria, training topics, manuals and spare-parts identification.
Agree the Scope for Your Project
Installation, training, remote assistance, on-site visits and spare parts are discussed against the equipment and project requirements. Availability, timing, charges and warranty terms are confirmed in the quotation or applicable service agreement.
Frequently Asked Questions
How do I request help with an existing machine?
Send the model, serial number if available, site location and a clear description of the issue. Include the alarm code and recent changes; we will confirm the information needed for the next step.
How are spare parts identified?
Use the machine serial number and the component part number where available. Compatibility and availability must be confirmed before ordering.
Should I send files through this form?
Use the form for a short description. JCX will agree how to share drawings, images or logs during follow-up.
Contact JCX
Jiachenxin Technology (Shenzhen) Co., Ltd.
嘉辰芯科技（深圳）有限公司
8F, Building 1, Xinweirun Industrial Park, Shajiang Road, Songgang Subdistrict, Bao’an District, Shenzhen, China
Service Request
Your information is used to respond to this request.